If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number:

With that, support for the discontinued versions are no longer available.

Thank you for reaching out to us through our Community Forums!īefore continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy. Thank you very much in advance and I am looking forward to hearing back from you. To send these information via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. To find out how to take a screen shot, check out this link: A screen shot of the error message you are receiving and/or any important information.

Where are the files saved (local, a shared drive or an external drive) when you are trying to convert? Can you check if you have the same issue when the file is saved locally? Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.

Nitro Pro build (format is 13.X.X.X, e.g. In order for me to further assist you with your concern, could you please provide the following?: Hello you for reaching out to us through our Community Forums!

How to add .jpg to nitro pdf creator